A CRM that fills itself. Every customer, every conversation.

Wakato Contacts is a CRM for small businesses that fills itself: every form, booking, order, call, message and community join adds or updates the person automatically. Each contact shows their orders, conversations, bookings and notes in one place, and an AI agent can tag, segment and follow up. It's included free with every plan, from 500 contacts on Free.

What Contacts & CRM does

Fills itself

Forms, bookings, orders, calls, messages and members become contacts, with no duplicates.

The whole story

Orders, conversations, bookings, tasks and notes on one page per person.

Tags, fields and views

Segment by tags and custom fields, and save the views you use.

Privacy built in

Consent history, email permission and erasing someone on request.

What the AI agent does in Contacts & CRM

On its own: Tags and segments contacts; Adds notes after calls; Merges duplicates.

Asks you first: Messaging people in bulk; Erasing a contact.

Example: Follow up on new leads. Found 14 new sign-ups. Tagged them “course-waitlist”. Wrote each a short note. It asks: “Send 14 follow-up emails?” (From hello@yourdomain.com).

Works with

Use cases

  • Get more customers · Let AI agents bring you customers: ads on Meta, Google, TikTok and ChatGPT, posts on every network, a page that converts, and a follow-up for every lead.
  • Answer every customer · Never miss a customer: an AI agent answers calls, texts, WhatsApp, website chat, email and DMs in seconds, books appointments and hands over to you when it should.

Questions

What is the best CRM for a small business?

One you never have to fill in. Wakato's CRM adds people from forms, bookings, orders, calls and messages automatically and sits next to your email, shop and agents.

Can ChatGPT make a CRM?

A chat can't keep your customer records. Wakato's agents work inside a real CRM: they add, tag and follow up with contacts under the access you give them.

Is the CRM free?

Contacts come with every plan: 500 on Free, 10,000 on Pro and unlimited on Business.

Part of Wakato's Talk & run tools. Plans: Free $0, Pro $49/month, Business $99/month. Start free.