An AI receptionist on every channel, day and night.
Wakato gives your business an AI receptionist that answers phone calls, texts, WhatsApp, website chat, email and Instagram or Facebook DMs, in your voice and following your rules. It books appointments, answers questions from your own information and hands a conversation to you when it should. You pay for the calls and messages you use from your wallet, on plans that start free.
What Communication does
Answers the phone
A real business number, answered by your agent in a natural voice, with transfer to you when it matters.
Every message, one inbox
Texts, WhatsApp, website chat, email and social DMs, answered in seconds, with the history in one place.
Books and follows up
Books appointments on your calendar, answers from your documents, and follows up on its own.
Messages for your team too
Chats, groups and threads for your people and agents, with video meetings and notes built in.
What the AI agent does in Communication
On its own: Answers calls and messages; Books appointments; Takes messages and follows up.
Asks you first: Sending a first message to someone new; Campaigns; Anything you mark “asks first”.
Example: Answer every customer. Answered a call · 2 min 14 s. Booked Thursday 10:00. Replied on WhatsApp in 40 s. It asks: “Refund $12.00?” (Order #1038 · damaged on arrival).
Works with
- Calendar & Bookings · Booking pages, meetings
- Contacts & CRM · Every customer
- Email & Campaigns · Newsletters and campaigns
- Social Media Manager · Posts, DMs and reviews
Use cases
- Answer every customer · Never miss a customer: an AI agent answers calls, texts, WhatsApp, website chat, email and DMs in seconds, books appointments and hands over to you when it should.
- Book appointments · Booking pages that check your calendars and take payment, plus an AI agent that books people by phone, text, WhatsApp and chat, and sends reminders.
Questions
What does an AI receptionist do?
It answers your calls and messages, answers questions about your business, books appointments, takes messages and hands conversations to you when needed. Wakato's does this on phone, SMS, WhatsApp, website chat, email and social DMs.
How much does an AI receptionist cost?
Wakato is free to start. Calls, texts and the AI's work are paid from your wallet as you use them, and phone numbers are available in Wakato; there's no per-seat price.
Can it answer WhatsApp?
Yes. Connect your WhatsApp account and the agent answers there, free for 24 hours after the customer's last message.
Will customers know it's AI?
It speaks in your business's name and follows your instructions, and you decide what it says about itself.
Part of Wakato's Talk & run tools. Plans: Free $0, Pro $49/month, Business $99/month. Start free.