Agentsteammates that do the work.

An agent is a teammate made of software. It has a name, a face and its own chat in Messages, and it belongs to one of your spaces. You tell it what you need in plain words and it does the work with the same tools you use: it fills tables, writes pages, drafts posts, answers customers, sets up automations and more, only as far as you allow.

Agents are for business owners and teams who want work done, not just answers. An agent's thinking and paid tools are charged to the wallet of the space it belongs to. Agents that run on Wakato's cloud need Pro (up to 3) or Business (no limit).

How it works

Its home, and other spaces

Belongs to is the space the agent works for. That space's wallet pays, and its owner and admins run the agent. Also works in lets it work in other spaces too. Between spaces you own, nobody is asked. If you give it a space someone else runs, that person must say yes first.

If a space's owner has chosen to approve new agents, an agent made by someone else exists right away with its chat, but it does nothing and costs nothing until the owner lets it wake up.

Its chat

An agent has one chat. While it works, the chat shows what it is doing step by step, with a clock, and the send button turns into Stop. When you add a person to its chat, it is still the agent's chat: the same face, the same page.

You can also bring an agent into a group chat you made with other people. There it answers only when someone tags it, and the person who runs the agent decides who may tag it there.

Its brain

Under Brain you pick the engine it runs on, and under Model the AI model it thinks with:

You can switch engines later from the Brain row on its page. The agent keeps its name, chat, files, memory and permissions; only the engine changes.

Its look

Every agent wears a character, an animated figure that shows what it is doing: thinking, searching, typing, waiting. Tap the character on the agent's page to open Choose (name)'s look and pick another one. It changes with one tap, everywhere its face is shown.

Do it

Open Messages and press +

In Messages, press the + at the top of the inbox.

Choose New agent

Choose New agent.

Name it

Give your agent a name.

Say what it should do

Under What should it do?, say it in one sentence. You can write more later. Type @ to tag a table, document or page.

Choose where it belongs

Under Belongs to, choose the space it works for. That space's wallet pays.

Pick its model

Pick the model it thinks with.

Create it

Press Create agent. Its chat opens, and once it is awake it says hello.

Bring it into a group

Start a new group

In Messages, press + and choose New group.

Name the group

Give the group a name.

Pick the agents

Under Agents, tap the agents to bring in. They answer when someone tags them.

Add people

Find the people to add by name, username or email.

Create the group

Press Create group.

Work agents and public agents

Most agents are work agents: they serve your team and never meet the public by themselves. A public agent is the one the world meets. It gets a space of its own, a username like @agent.nia, and its own Wakato profile that people can follow and message. It can have up to five private helper agents in its space. Make one from Backstage → Agents with New public agent.

Any agent, work or public, can also answer people outside Wakato by phone, website chat, text, email and social messages. That is its External Reach.

Questions

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